Terms and Conditions

for the use of services provided by featurerocket.com
Last updated: July 2025

1. Scope

These Terms and Conditions (T&C) apply to all contracts concluded between the company FeatureRocket (hereinafter referred to as “Provider”) and its customers (hereinafter referred to as “Customer”) via the website www.featurerocket.com or through other digital channels. These T&C apply equally to consumers and businesses, unless otherwise specified.

2. Scope of Services

The Provider exclusively offers digital services, particularly in the areas of web design, consulting, development, and digital design. The services are tailored to the Customer’s individual needs. In addition, the Provider may offer standardized service packages that can be booked optionally.

Services are provided exclusively in digital form, primarily via email, download links, or through a customer portal on the website.

3. Conclusion of Contract

A contract is concluded through individual agreement via email, acceptance of a quote, digital confirmation, or booking through the website. The contract text is stored by the Provider. A customer portal for accessing contract documents and approvals is planned.

Acceptance of services can be provided digitally, particularly via email confirmation or a button in the customer area (e.g. “Approve”). Acceptance is deemed given once the Customer confirms the service or makes use of it without substantial objections.

4. Performance Time and Customer Cooperation

Services are rendered within an individually agreed time frame, unless otherwise specified. Adherence to deadlines requires timely cooperation by the Customer.

A binding delivery deadline only exists if expressly agreed upon in writing or digitally.

5. Prices and Payment Terms

All prices are quoted in euros and include statutory VAT. The applicable prices are those valid at the time of contract conclusion as stated on the website or in the individual offer.

Payments are due within 30 days from the invoice date without deductions. Accepted payment methods include bank transfer and PayPal.

For certain services, especially subscription models, advance payment is required. The Provider reserves the right to request deposits in the future (e.g. 40% before project start). Exact payment terms are set forth in the individual contract.

6. Contract Duration and Termination

For individual projects, the contract ends upon delivery of the agreed service.

For subscription contracts, the minimum term is 12 months. If not terminated at least one month prior to the end of the term, the contract shall be extended indefinitely. After that, it may be terminated at any time with one month’s notice.

Billing is annual in advance, unless otherwise agreed.

7. Right of Withdrawal for Consumers

Consumers have a legal 14-day right of withdrawal.

If the Customer has expressly agreed that the Provider shall begin providing the service before the withdrawal period ends and has been informed of the loss of the right of withdrawal, then the right of withdrawal expires once the Provider begins delivering the service (Section 356 (4) German Civil Code).

Note: Explicit consent is obtained during the ordering or quotation process.

8. Liability

The Provider shall be liable for damages, regardless of the legal basis, only in cases of intent or gross negligence. In cases of ordinary negligence, the Provider is only liable for damages resulting from injury to life, body, or health, or from breach of essential contractual obligations (cardinal duties).

Liability for lost profits or data loss is excluded to the extent permitted by law.

9. Availability and Service Interruptions

No availability guarantee is provided. Short interruptions for maintenance or system updates may occur. The Provider will rectify disruptions as quickly as possible.

10. Copyright and Usage Rights

All content created by the Provider (e.g. designs, source code, texts) remains – unless otherwise agreed – the intellectual property of the Provider. The Customer receives a simple, non-transferable right of use for contractual purposes only.

11. Confidentiality and Data Protection

The processing of personal data is carried out in accordance with applicable data protection laws. Details are outlined in the Privacy Policy:

• DE: featurerocket.com/Datenschutz
• EN/FR/ES: featurerocket.com/imprint

No cookies, no tracking, and no external web fonts are used. Google Fonts are locally hosted.

12. Applicable Law and Jurisdiction

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for disputes with merchants, legal entities under public law, or special funds under public law is the Provider’s registered office.

13. Final Provisions

Should individual provisions of these T&C be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

This English version is for information purposes only. The legally binding version is the German original.