Support

We help quickly and clearly.
One ticket, one contact person, clear steps.

How to reach us

• Email: support@featurerocket.com
• Ticket: /support/ticket (recommended – fastest processing)
• Status: /status (planned maintenance & incidents)

Response times

• Weekdays 9–17: First response usually within 4 hours.
• Severity High (live outage): Immediate prioritization, workaround before fix.

Please include

• Short description of the issue (what, since when, expected behavior)
• Screenshots/logs, URL, affected user role
• If reproducible: steps to reproduce

Self-help & docs

• Knowledge base: /docs (guides, checklists, FAQ)
• Release notes: /changelog
• API reference: /docs/api

Remote support

On request, we can connect via remote access after approval. Security first: access is temporary, logged, and revocable.

Billing & contracts

Support within the agreed SLA is included. Beyond that, our hourly rate applies. Subscription packages with fixed quotas are available.